The Families Information Service provides impartial, advice and guidance to parents and prospective parents on all 0-19 local and national services. The service also provides advice, guidance and information to children, young people and other professionals.

The service provides information about

• Childcare provision throughout the County including registered and unregistered.
  
• Provision of a brokerage service to parents who are looking to return to work, education or training and haven’t been able to find childcare for various reasons. The Families Information Service will try to meet the families’ childcare needs where they can.
  
• Information on Early Education provision including advice and guidance to parents, prospective parents and childcare providers.
  
• Provision of a Service Directory website that provides information on a range of services and activities for children and young people aged 0-20 across Northamptonshire and nationally www.northamptonshire.childrensservicedirectory.org.uk
  
• Parent Direct – A free information and advice service that helps working parents establish their employment rights.
  
• Information on availability of financial assistance and where to go for further advice and information.
  
• Information on childcare vouchers.
  
• The Families Information Service takes part in outreach events either through giving information, advice and guidance to organisations and individuals across Northamptonshire or informing as many people in Northamptonshire as possible about the service.